FAQ
Frequently asked questions
Licenses
How many computers can I use?
Each license lists its device limit (usually two). You can remove a device yourself in your account and activate another one; removals are limited to prevent abuse.
Is it a subscription?
No. A license is perpetual for the version you buy, with free updates within that major version.
Does the plugin need the internet?
Only to activate and to check in now and then. Between check-ins it works offline for a set period, so a session without a connection is fine.
Where do I enter my key?
Open the plugin, choose License, paste the key from your email or your account page and select Activate.
Trial
How does the free trial work?
Create an account and start the trial from the product page or your account. It is fully functional for 14 days. Each account gets one trial per product.
Do I need a card for the trial?
No. You only need a verified email address.
Buying
Which payment methods do you accept?
Card payments and the local methods Stripe offers in your country. Checkout runs on Stripe; card data never reaches our servers.
Is VAT included?
Where tax applies, it is calculated at checkout from your billing country and shown before you pay.
Can I get a refund?
See the refund policy. In short, we refund unused licenses and licenses that cannot run on a supported system because of a problem we cannot fix.
Why do I need an account to buy?
Your licenses, devices and receipts live in your account, so nothing is lost if an email goes missing.
Compatibility
Which formats and systems are supported?
VST3, AU and CLAP plug-ins plus a Standalone app, on Windows 10+ (64-bit) and macOS 12+ (Universal). AAX is not supported.
Does it work in my DAW?
Every Veer plugin works in any 64-bit host that loads VST3, AU or CLAP. Files exported from Rise carry a BWF timestamp, so hosts with a "spot" command can place them exactly.
Can I buy several plugins together?
Yes. The Vocal, Mix and Master bundles and Veer Complete cost less than buying the plugins one by one; the pricing page shows how much you save.
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